Royal Princess Accident Update

As people are looking for more information about what is happening on the Royal Princess in regards to yesterday's plane crash in Ketchikan, Alaska, I thought I'd update you on what we know so far.

• Monday afternoon after our all-aboard time, an announcement came over the speakers in our cabin. We assumed it would be the standard passenger services desk call looking for those passengers not yet onboard. But it was the Captain with the sad news that one of Royal Princess' float plane excursions to Misty Fjords had been involved in an accident and that a second plane on an independent tour also had Royal Princess guests on it. He said there was a collision of the planes and the condition of the passengers was unknown. We were all asked to contact family and friends to let them know we were okay and that a care team was available onboard for those who would like to use it. We also learned at that time that our planned 3:15 pm departure from Ketchikan would be delayed.
• Around 6:00 pm we saw passengers and crew with luggage being disembarked and driven away in vans. We later learned the crew members were going with the families to provide support while ashore. 
• After the last of the families left, the Captain provided an updated announcement. When he came over the loudspeaker, the entire ship froze in their tracks. We were on the Lido deck and every single person stopped what they were doing and listened intently.
• The Captain announced that nine passengers from our ship on the Princess excursion were rescued but one was still missing. He said on the other plane, four Princess passengers from our ship as well as the pilot had died. Counselors are available for passengers and crew. He also said the ship will arrive in Juneau at 10 am instead of the scheduled 8 am. Princess excursions are being rearranged, and if passengers were booked on any flightseeing excursions during the rest of the voyage they can ask for for a full refund if they wish to cancel. 
• We attended the Most Traveled Guest gathering Monday evening. The Captain understandably was absent from the gathering. Considering the solemn mood of the ship, several passengers scheduled to attended opted out. We held a moment of silence during the gathering. 
• Sometime Monday night/early Tuesday morning we received a letter in our cabin:

• For the most part, passengers have been amazing in their level of respect being shown during this time. This ship, full of thousands of people, has a subdued tone. Lowered voices, slower pace. We did overhear some inappropriate speculative conversations last night. We just had to removes ourselves from the area. And already a this has kind of ruined my trip has come up. But otherwise we all have heavy hearts.
• Our Internet has been spotty the last 12 hours or so. If you have friends or family you are concerned about, we will be in Juneau from approximately 10 am - 9 pm so I would recommend calling them on their cell phones during that time.

I'll continue to provide updates here on the blog as they become available. I don't do social media - no Facebook, Twitter, etc - but I have heard from others there is quite a bit of misinformation out there. I can't worry about that, but I can report straight from the ship. Let me know if you need anything from me. I'm more than happy to help if I can.

Tuesday afternoon:
We haven't received any new updates from the Captain and I expect we won't as it's now all over the news. I'm purposely avoiding reading or watching anything about it. We have plenty of passengers talking about it and I'm trying to avoid listening to those conversations as well. I don't think predicting or speculating serves any purpose so I won't be wading into those weeds. I've said this before, but I'm a just the facts ma'am kind of ma'am so I'm sticking to the experiences happening onboard.

Cruising Alaska: Royal Princess in Ketchikan

Here we go with another early morning surprise. Instead of taking the more scenic view red route, the ship took the less-scenic brown route.

While it was super early as we were heading into Ketchikan and most people weren't outside to see it, we did have a beautiful morning even without the scenic route. I tried to watch the bridge cam on the way in but they had the TV system shut down.

I had to resort to Ketchikan's web cams to watch the two tugs helping us navigate into port at 5:30 in the morning. So beautiful. 

What a spectacular day. You know it's going to be a great one when you are sitting on a cruise ship in Ketchikan, Alaska, having breakfast in the sunshine.

We were planning on taking our crew member friend out to lunch today but she had IPM (in port manning) and couldn't leave the ship. Hubby and I headed to Burger Queen to grab lunch for her and her crew member husband. Burger Queen in Ketchikan is a fast good restaurant close to the port, very small, and is super-busy. Today we arrived to a long line out the door and an even longer wait. When I say long, I mean loooooong. From the time we actually placed our order to the time it was handed to us was over an hour. Yes, an hour for takeout cheeseburgers and fries at a fast food restaurant. They do forewarn you when you place your order about the wait time so you know what you're in for. I tootled back to port with my backpack stuffed full of food for four people.

When I arrived back at the ship is when another long wait began. Take a look at this line down the gangway:

Now imagine that line wrapping around the corner, coming back down another area of the port (where I took the picture from), and then wrapping around one more time. The moment I took the picture I was in the middle of the line. Several hundred people all rushing to get back onto the ship at the same time. It was slow going.  I wasn't sure all that time and energy just to go get cheeseburgers was going to be worth it. But I can report they were absolutely delicious. Bordering on the best I've ever had. Yes, totally worth it.

If we hadn't already had our plans to venture out, we would have stayed onboard and had crab cakes. Today the hamburger/hot dog place was featuring crab cakes from Tracy's King Crab Shack (the place in Juneau). For free! I peeked over the edge of the counter and they looked amazing. I'll try and get a pic of them next week.

We have the Most Traveled Guest Cocktail Party tonight. Not sure I'll be ready to eat much, but I'll get my drink on!

I didn't get to see if the Encouraging Words Project was read on the air. When we went to watch the Wake Show on TV we got this screen. I don't know what happened, but I guess I'll be watching tomorrow instead.

Until tomorrow...maybe...

We just had some sad news. The Captain just now announced one of our float plane excursions has been involved in an accident. A second float plane carrying additional Royal Princess passengers was also involved. Our departure from Ketchikan has been delayed. I'll update here as we know more, but the Captain said it was a collision and to let family and friends know we are okay. That makes me think it was pretty bad. Please keep those folks in your thoughts today. A care team is available onboard for anyone who needs it.

I have a very sad update. The Captain has announced that nine passengers from our ship on the Princess excursion were rescued but one is still missing. On the other plane, four Princess passengers from our ship as well as the pilot have died.

We are leaving port now and will arrive late in Juneau. Excursions are being rearranged, and if passengers are booked on any flightseeing excursions during the rest of the voyage they can ask for for a full refund if they wish to cancel.

Counselors are available for passengers and crew. We have a very sad ship right now. Please keep the families in your thoughts and prayers.

An additional update: I learned at the Most Traveled Guest party that Princess also disembarked some staff members tasked to provide support to the families involved. Kudos to Princess.

Cruising Alaska: Royal Princess Sea Day

Well, that was unexpected.

I woke up this morning expecting to see land on both sides. Beautiful scenery. Trees and mountains and maybe a whale or two. Yet none of it was there. What the heck? We've done this itinerary multiple times and this is usually one of the days full of natural beauty. I turned on the ship's location screen on the TV to get my bearings on what was going on and saw this:

That might not look like anything that important, but usually when we leave from Vancouver and head north to Alaska we take the beautiful scenic route I've marked in red below. Believe me, the difference between those two routes is huge.

I was a bit sad. I was looking forward to grabbing my computer, sitting near a window and typing, and looking at the beauty all around. But it was not to be. I don't know if this will always be the path the Royal takes (maybe because of its larger size?) but it was a surprise, and not in a good way. By mid-afternoon we were back on course. 

It was a good day. We were able to visit with our dear crew member we came to visit and even ran into one of the gals who used to work in International Cafe that took such good care of hubby in the past. She's on to a junior waiter position too so no more IC for hubby. However, he never worries about the quality of coffee when we're on the Royal. They have real ground coffee for free in the buffet. (Unlike most Princess ships that have coffee made from a concentrate. He can't stand that stuff.)  

I had to make a stop at the Internet Cafe today to get my free minutes straightened out. We applied hubby's free minutes to the unlimited plan but I decided to keep my minutes to use. It showed I had 250 minutes instead of the 150 I should have for a seven day cruise. They had automatically given me 250 for the 14 days we are on. But we are technically on two seven day cruises so I actually should have had 300 minutes to use. The manager said he couldn't (or maybe wouldn't?) do anything about it until the second leg of our cruise. So I'm using hubby's unlimited when he's not online and will deal with mine later. I'm sure there will be a time when we both will want to be on at the same time so I'll hold my minutes for that. (By the way, the MedallionNet internet speed on the Royal is so much better than last week's Ruby Princess sucky MedallionNet.)

I also had to stop by the Captain's Circle desk today. She was the first person this whole cruise (I know it's only been 24 hours) who greeted me by name by using the Medallion. (Well, after she called me by another lady's name who was in the same area. I'm guessing the system still needs some work?) I'm celebrating a milestone on the ship this week but hadn't received anything in my cabin about it so I wanted to see if my days from Ruby Princess had caught up with me. They hadn't. It's straightened out now and since we're on next week as well we will be celebrating the milestone then. What milestone? 500 days sailing on Princess. Woo hoo! 750 here I come. (Maybe?) While I was there she also gave me the invitation to the Most Traveled Guest party for tomorrow night. When I told hubby about the party he panicked a bit - he had sent out his only pair of dress pants to the laundry last night. He scrambled to get our cabin steward to chase them down and expedite the cleaning. They got on it and he is good to go. Whew. 

I put the Encouraging Words Project note and dollar in a sugar container in the buffet and also in the Wake Show Box. I'll be doing that each day again this trip. I'm always excited to see how the cruise director responds to the one in the Wake Show box. Some get the purpose of the encouraging words (I do a little write up and explain it to them) and some don't. Hubby watched the CD (Matt O is his name) in action today at different activities and was very impressed. He is authentic, engaging, high-energy, and loves what he's doing. He's definitely the best we've ever seen. And we've been on lots of cruises with Princess (like 500 days worth!) so we should know. 

We had breakfast and a mini-lunch at the buffet today. I've said this before, but the buffet here is just plain amazing. Multiple lines, multiple choices, good food and plenty of space to move about.

Here it is at 8 pm and I just realized tonight is formal night. Oops. While we could have headed back to the buffet for dinner, our cabin is at the very, very front of the ship, so it just didn't seem like it was worth the effort to put our shoes on to head to the very back of the ship. Room service it is.

We set our clocks back an hour tonight and arrive in Ketchikan at 6:30 in the morning tomorrow. Not sure what the day will hold yet. 

Until tomorrow...maybe...

North to Alaska: Royal Princess Embarkation Day

I really hadn't planned on doing a "live from" this go 'round - and I'm still not (I think) but I just can't seem to not to. There's so much to talk about on this particular embarkation day I guess I will do it. Just for today. Or maybe tomorrow too?

We started our pre-cruise night after our Ruby Princess trip (that cruise wrap-up can be found here) at the Pan Pacific. We originally had reservations at another hotel, but I had been watching rates at the Pan Pacific and they dropped significantly just a couple weeks back. Wound up being just a few dollars more than our other reservations, even. So Pan Pacific it was. 

It's so close to the cruise port. Like, it's right there. See the tall building next to the Ruby? Yep, that's the hotel.

One of the nice things about the Pan Pacific is they take your luggage to the cruise port for you. Press a button on the phone, the bellman comes up a few minutes later, and off it goes. You don't have to touch it again until it shows up at your cabin. Just awesome.

One of the other nice things about the day was our breakfast. We met up with Vickie and Bernie who were just disembarking the Royal after having been at sea for OVER FOUR MONTHS. Vickie and Bernie were passengers for part of the time and then Vickie was also the Destination Expert for the Royal's South American voyage. If you want to know about South America (actually, for a lot of other places, too), she's your gal. She's also a blogger. While she didn't blog while working for Princess, she does have a plethora of info at vickieandbernietravel. She also has a Facebook page. (I don't do Facebook, but she does have the link on her blog.) It was great to see them and hear about their adventures. 

Once off they went, off we went. We were so very excited we would get to use our Medallions to check in. We had filled out our order and had them mailed to the house ahead of time, took our pictures, uploaded the other pictures required, and scanned our passports into their system. We had the Medallion boarding pass ready on our phone. We also printed off the new Medallion boarding passes just in case, and also printed the old-type boarding passing as a double just in case. And that was a good thing we did the extra printing. They didn't allow the electronic pass. They wouldn't take the new printed pass. All these folks in their Medallion shirts at check in and we had to use our old standard printed boarding passes. It was a bit disappointing.

After check-in, in Vancouver you are funneled into the same security line and US Customs and Border Protection as the other ships in port. It was a two-ship day so the lines were long all the way through.

We couldn't figure what was the hold up when we got near the gangway. Only after we saw a frustrated couple turn around and stomp off, then overheard some arguing, and saw another port employee come over and talk to the gal checking documentation did we hear what was happening. The gal, who typically would check cruise cards to be sure you were authorized to be on that particular ship, was still asking for cruise cards. Cruise cards the Royal Princess passengers were no longer being issued. Only after the angry passengers were told to go back and get cards and after other passengers tried to tell her they didn't have cruise cards, did that other port employee show up and explain to her we only had Medallions. 

This was Vancouver's first experience with Medallions and it was a bit sloppy. I'm sure they'll get up to date soon. I do know they had a two hour training, and not all employees attended. In fact, I had someone who works at the port (who didn't attend the training) looking up videos on the internet to get up to speed. He came across my Medallion video from last year and used it as his training.

Looking for more information on the Medallion? I'm working on some new videos. I'll let ya know when I get them posted.

Once on the ship, I was thinking someone would pull up their tablet and call me by name. Nope. Lots of people in Medallions dress and Welcome Aboard dress with tablets talking to each other and smiling at guests, but no recognition. It's not like I care if anyone knows who I am, but I kind of thought that was part of the purpose of the Medallion.

There was a Medallion info session in the theater at 2:00. I was surprised to see not many people in attendance. If you weren't able to make it, there are several videos on the TV that are pretty similar to the videos in the presentation.

Something super-important to know about the Medallion... Your muster station information is not printed on it. You have to go to your cabin and look at the back of your door to get that information. When muster drill came around there were many wanderers and people in the wrong place. However, those who were in the right place were able to be scanned quickly. Just tap, wait until it turns green, and walk in.

We have to sit close to the top at muster because hubby has problems with the stairs. Can I just say people are pigs? Look what we found by our seats in the theater. A sideways cup that looked like it might have had a breakfast smoothie in it. And nearby a half eaten bowl of watermelon. Just gross.

We spent sailaway on the super-secret deck outside Facets. It's not that super-secret, but most people don't know about the doors that lead out there.

We also spent some time outside in the back of Horizon Court. We eventually called it quits around dinner time. And went straight back to the cabin. No dinner, no dessert, no midnight snack. 

Want to know the pricing for the Internet? Right here:

As Elite members we could keep our free minutes or apply them towards the package for another 25% off. Since it's baseball season and hubby just can't miss a game, we signed him up for the unlimited package. We're on for 14 days so it defaulted to the 14 day price. It's super fast and super worth it.

I'm not sure how frequently I'll be blogging from this trip. Guess when I have something to say, I will and when I don't, I won't. 

Royal Princess Alaskan Cruise Patters

Since we're doing the Northbound

and the Southbound voyages

on the Royal Princess to and from Alaska, I have both week's worth of Patters right here. I'll add them daily. (Apologies for the first couple and their blurriness. I'm finding the cabin lighting is problematic.)

Northbound

Vancouver Embarkation Day

At Sea 

Ketchikan

Juneau - the arrival time is incorrect because of yesterday's tragedy in Ketchikan

Skagway

Glacier Bay 

College Fjord 

Whittier In-Transit Paperwork

Southbound

Whittier Turnaround Day

Hubbard Glacier 

Glacier Bay  

Skagway 

Juneau 

Ketchikan

At Sea 

Vancouver Disembarkation Day